We aim to process returns in 7 days, but please allow up to 14 days for a refund.
If you are unhappy with your purchase for any reason, return it to us (unworn) within 28 days and we’ll give you a full refund. Please note underwear, men’s and boys swimwear and pierced earrings are non-returnable. Women’s and girls swimwear must have the protective sticker intact. MandMDirect does not offer a free returns service.
Please complete the returns slip on your delivery note, clearly stating which item you are returning and if deemed returnable a refund for the amount you paid will go back onto your original payment card.
If you have mislaid your delivery note simply enclose a covering letter with your name and full address together with your requirements.
The Returns address is:
MandMDirect - Euro
PO Box 319
Hereford
Herefordshire
HR1 9JW
United Kingdom
Returned Items - Multibuy Promotions
If you buy 2 items as part of a multibuy promotion ie. 2 for €10 but the items differ in price, you will be refunded for a percentage of the total amount you have paid, not €5.
'2 for €10 offer' Example
| Saving: |
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Item 1 normal price = €5.99 |
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Item 2 normal price = €7.99 |
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normal total item price: €13.98 (ex. del) |
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You pay €10 in our '2 for €10' offer (ex. del)
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Saving of €3.98
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| If you need to return either or both items: |
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Item 1 will be refunded at €4.28 |
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Item 2 will be refunded at €5.72 |
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Total maximum refund = €10
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